Our shilajit refund policy covers every order with a 30-day money-back guarantee. If you are not satisfied with your first order, contact us within 30 days of delivery and we will arrange a refund under the conditions below.
At K2 Himalayan Shilajit, we want you to shop with confidence. Every order is covered by our money-back guarantee. This refund and returns policy explains how returns and refunds work for purchases made at k2himalayanshilajit.com.
What Is the Money-Back Guarantee?
If you are not satisfied with your first order, contact us within 30 days of delivery and we will arrange a refund according to the conditions below. The guarantee covers every form we sell — resin, capsules, powder and liquid drops — and every package size, from a single bottle to our six-bottle Best Value Plan.
Which Items Are Eligible for Returns?
Items must be returned within 30 days of delivery. Unopened items in their original sealed packaging can be returned for a full refund. For hygiene and safety reasons, opened Shilajit products can only be refunded under the money-back guarantee for your first order (one bottle/jar opened for trial). All other items in the same order must be unopened and sealed to qualify for a refund.
What If My Order Arrives Damaged, Defective or Incorrect?
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo, and we will send a replacement or a full refund — no return shipping cost to you. We will confirm the next steps by email as soon as we receive your message.
How Do I Request a Return or Refund?
Email admin@k2himalayanshilajit.com with your order number and reason. We will reply within 1–2 business days with return instructions. Please do not send items back without contacting us first. Once your return is approved, pack the item securely in its original packaging where possible.
How Are Refunds Processed?
Approved refunds are issued to the original payment method within 5–10 business days after we receive the returned item (or after approval for guarantee claims). You will receive an email confirmation when your refund is processed. Depending on your bank or payment provider, the refund may take a little longer to appear on your statement.
Who Pays for Return Shipping?
Return shipping for change-of-mind returns is paid by the customer. Shipping for damaged, defective or incorrect items is paid by us. For change-of-mind returns, we recommend using a trackable delivery service so your return can be followed on its way back to us.
How Can I Contact You About a Refund?
Questions about this refund and returns policy: admin@k2himalayanshilajit.com — K2 Himalayan Shilajit, K2 Karakoram Range, Gilgit-Baltistan, Pakistan.
Refund Policy FAQs
How long do I have to request a refund?
Contact us within 30 days of delivery for the money-back guarantee, and within 7 days of delivery for damaged, defective or incorrect items.
Can I return an opened product?
Opened products can only be refunded under the money-back guarantee for your first order (one bottle/jar opened for trial). Other items in the same order must be unopened and sealed.
How do I start a return?
Email admin@k2himalayanshilajit.com with your order number and reason. We will reply within 1–2 business days with return instructions.
How long does a refund take?
Approved refunds are issued to the original payment method within 5–10 business days after we receive the returned item (or after approval for guarantee claims).
Who pays return shipping?
Return shipping for change-of-mind returns is paid by the customer; shipping for damaged, defective or incorrect items is paid by us.
Related Pages
Browse the Shop, read our Shipping & Delivery and Terms & Conditions pages, or Contact Us.